Frequently Asked Questions

For all Penn Warranty contact information, go to our contact page.

If you are interested in purchasing a service contract, please call Customer Service at 1 (800) 356-9441.

If you do not receive acceptance notification within 7 days of purchasing your contract, please call Customer Service at 1 (800) 356-9441.

All of our service contracts cover you for up to the retail price of your vehicle.

Call Customer Service at 1 (800) 356-9441 and a representative will be happy to assist you.

During the 30 days after the purchase date of your vehicle, you may purchase Penn Warranty extended coverage. After 30 days, and until 90 days after the purchase date, an inspection is required before coverage can be granted.

Please call Customer Service at 1 (800) 356-9441.

Please call Customer Service at 1 (800) 356-9441.

No.

It is your deductible, which is $100.

To see the coverage for our different contracts, go to the customer section of our website.

Yes, please call Customer Service at 1 (800) 356-9441.

There is no provision for reinstating a lapsed contract.

The balance of your contract may be transferred to a different owner but not to another vehicle. However, the transfer must be done at the time of sale. If the contract is not transferred at the time of sale the contract becomes void. There is a $100 fee to transfer the remainder of a contract to the new vehicle owner.

You may have your vehicle repaired at the nearest qualified repair center. You are responsible to make sure that the repair center calls us at 1 (800) 356-9441 during normal business hours, 9AM to 5PM Eastern Time, Monday through Friday to open a claim prior to repairing your vehicle.

Penn Warranty has no requirement that you take your vehicle to any specific repair shop. The determination of whether or not a repair shop is “qualified” is ultimately the vehicle owner’s responsibility. That determination must be made on a number of factors, including the type of vehicle you own and the type of repair that is needed.

You may take your vehicle anywhere that you feel is competent to do the repair needed. As a matter of policy, we consider any repair shop you chose “qualified”, unless they prove otherwise.

Go to the customer section of our website for more information

Authorization numbers are valid for 180 days. Please submit your paperwork promptly.

Reimbursement checks are processed normally within 48 hours after we receive the required and completed paperwork.

Depending on availability and cost, new, re-manufactured, aftermarket, or, in some instances, used components may be authorized for your repair.

All our contracts, except the Elite Contract will pay for the cost of a rental car up to $25 for every 8 hours of flat-rate time we authorize to repair or replace covered components. And, we will provide that rental car coverage up to maximum of $250. Our Elite Contract provides additional coverage.

Flat rate time is a published amount of time to accomplish a specific repair.

No. You will only be charged one per occurrence (deductible) charge per visit to a repair center.

We will pay the authorized amount of your repair directly to the repair facility, if you choose that payment option. Payment can otherwise be made to you.

You may submit a copy of the invoice and a letter of explanation to our Customer Service Department for payment consideration.

You may submit an invoice for payment via fax, email, or by United States mail. Please go to our contact page for contact information.

Your invoice should include the following:

1. The repair facility business name, address, and phone number.
2. The contract holder’s name and address.
3. Vehicle information: Year, make, model, VIN and mileage at the time of repair.
4. A breakdown of the parts and labor needed to repair the vehicle.
5. The Authorization number that was issued for the repair.

Once an acceptable invoice is accepted, a check will be issued for the amount that was authorized for the repair of your vehicle.